Confidentiality is vital in language translation services and a key factor in the translation industry. It involves protecting sensitive and private information contained in documents or translated materials.
Upholding confidentiality is essential for fostering client trust and establishing a strong ethical culture within language service companies. So, what steps can translators take to ensure data protection?
Secure Computer Systems
All computers should be secured with passwords, and two-factor authentication should be activated. Subscribing to a firewall and using antivirus software can help minimize the risk of hacking.
Additionally, utilizing a Virtual Private Network (VPN) is a recommended practice for translators and staff, particularly when working on unsecured Wi-Fi networks, such as those in airports.
Avoid Free and Open Source Translation Tools
While ChatGPT gained attention this year for its impressive research and response abilities, it operates on open-source code, making it accessible to anyone. Furthermore, ChatGPT utilizes the information provided to train its AI model, meaning the data shared is not confidential.
Today, there are many reliable translation memory systems and machine translation tools that do not require storing information in the cloud or sacrificing data security that interpreters can use to ensure confidentiality in their work.
Sign Non-Disclosure Agreements (NDAs)
NDAs are a common practice among translation agencies, and most are willing to sign them before beginning any translation work. Although translation service providers have an ethical obligation to protect their clients’ privacy, having a signed NDA is particularly beneficial for clients dealing with sensitive information, as it clearly outlines the legal responsibilities of confidentiality and the repercussions of any breaches.
Adhere to Ethical Standards
Translators and interpreters are bound by established standards of ethics and professionalism. These guidelines are not arbitrary but are set by expert organizations, such as the Association of Conference Interpreters (AIIC). Every interpreter is obligated to uphold these standards, including the commitment to confidentiality.
Safeguarding the privacy and security of sensitive information received during translation and interpretation services is crucial for delivering excellent customer service.
